Which method is recommended to calm disturbed inmates?

Using open-ended questions is a highly effective method to calm disturbed inmates because it encourages dialogue and allows the inmate to express their feelings and concerns. This approach helps establish a rapport and fosters a sense of being heard, which can alleviate tension. Open-ended questions require more than a simple 'yes' or 'no' answer, prompting the inmate to elaborate and discuss their thoughts, thereby allowing them to feel more in control of the situation. Engaging in such a manner can help de-escalate their emotional state as they feel acknowledged and understood.

This method not only promotes communication but can also aid in identifying the underlying issues that may be causing the distress. It creates an atmosphere of cooperation rather than confrontation, which is vital in a correctional setting where emotions can run high. By encouraging inmates to talk about their problems, staff can often work towards a problem-solving approach, improving the overall environment within the facility.