What is one guideline for handling disturbed or violent inmates?

Using open-ended questions is a crucial guideline for handling disturbed or violent inmates because it encourages communication and engagement. This approach allows inmates to express their feelings and concerns, helping de-escalate potentially volatile situations. By asking open-ended questions, you invite the inmate to share more about their thoughts, which can help identify underlying issues that may be contributing to their distress or violent behavior.

This technique not only fosters a more collaborative environment but also demonstrates that you are actively listening and willing to understand their perspective. When inmates feel heard, they are often more likely to calm down and cooperate, which is essential for maintaining safety in a correctional setting. Engaging in a respectful dialogue can facilitate a more positive interaction and possibly lead to a resolution without resorting to force or further confrontation.